Instructions:
- Post a new discussion related to the topics covered in this module. Your post needs to provide specific lessons learned with examples from this module helping you enhance your leadership capacity at work.
- After posting your discussion, review posts provided by other students in the class and reply to at least one of them.
6 Comments
When responding to situations (both internally and externally) while on duty, being able to understand what is going on in order effectively communicate what you are hoping the response and outcome will be is most important. I feel that being able to gather the information, understand the meaning to appropriately react to it, and then respond in order to obtain the most effective and peaceful resolution is key. I agree that if you have the levels of supervision lateral or above that cannot deal with the situation at hand and cannot communicate effectively, the overall outcome may be lost before it even begins.
My wife even tells me it not what I said but how I said it. How you say things comes off a lot differently then what you actually meant to say. Your words will be out of context. Communication is key in all situations at work or at home.
I have to agree with you, it is all about how something is said. I have been on both sides of this, most recently with my teenage daughter. She comes off being annoyed or rude and when I question her I tell her it is all about how you are saying it. It is important for all of us to be aware of how we say things to effectively communicate with others.
It was very interesting to learn about the dimension-control matrix and how it can affect the survival of the agency as well as the reputation. I always knew there was a threshold but the matrix laid it out a lot clearer. There are four different matrix that can measure the severity of the situation and how involved upper management needs to become in the situation. The higher the dimension the more sever the effects will have on the agency. When the dimension and control are both low then the situation is less serious and will passover quickly. It is important for leaders and upper management to have a good understanding of the four dimension-control matrix so they know how to respond to each situation to ensure the integrity of the agency (Nash, 2017).
Reference
Nash, R. (2017). Proactive communication. 2.5, Week # 6. National Command and Staff College. Retrieved from https://cloud.scorm.com/content/courses
/NAGVXPB5E6/ProactiveCommunication1dc224f6-44e5-4f51-b646-5335421c5190/2/index_lms.html
I agree that when certain levels of supervision are involved, it can tend to put certain outlook on a situation. This coming not only from the front line looking out, but also to the public looking in. Certain levels of crisis can be easily facilitated if the upper levels are familiar with the matrix and have a good sense to communicate effectively rather than respond reactively.
I am a Washington Association of Sheriffs and Police Chiefs (WASPAC) evaluator and am testing the system.