Emerging Leaders Program

Emerging Leaders

ICLD 3.10 Leadership and Customer Service: Discussion Board

Instructor: Dr. Mitch
  1. Post a new discussion related to the topics covered in this module.  Your post needs to provide specific lessons learned with examples from this module helping you enhance your leadership capacity at work.
  2. After posting your discussion, review posts provided by other students in the class and reply to at least one of them. 

One Comment

  • I thought the “3 Rules” were a great summary for people at all levels of an organization. 1st is “come to work” and be present. 2nd is “do an outstanding job” by making a positive impact and helping others. 3rd is “go home” and recharge, relax, and enjoy life. It seems simple, but many people don’t follow this practice. Having time to reset and recharge is essential to making sure you have a long healthy career.

    I was quite impressed by the PD that committed to providing outstanding service. Quite the achievement to get police response times to under 4 mins and all 911 communications to be answered in less that 3 seconds. Plenty of agencies these days have response times of over 15 mins and some are an hour or longer. And some 911 centers are so understaffed that calls are going over the 10 second requirement and some are going unanswered all together. Obviously in addition to quick services provided, they offered quality service which was essential to making for happy citizens and improving trust and satisfaction. All things agencies across the country should be striving for but is tough during our current staffing crisis.

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