Emerging Leaders Program

Emerging Leaders

ICLD 4.2 Interpersonal Communication and Conflict Management: Discussion Board

Instructor: Dr. Mitch
  1. Post a new discussion related to the topics covered in this module.  Your post needs to provide specific lessons learned with examples from this module helping you enhance your leadership capacity at work.
  2. After posting your discussion, review posts provided by other students in the class and reply to at least one of them. 

One Comment

  • Skills cluster #2 was focused on interpersonal communication skills and conflict management. These skills are essential for us to be effective leaders. Leaders need to identify their skills deficits and work to improve them. Deficiencies can lead to reduced trust and confidence as well as lowered team performance. These skills are helpful in any interpersonal communication setting, whether in our personal lives or at work, but as leaders, people are relying on us to be the best we can at the skills in this segment.

    One of the most important skills in this segment for me was #20, Listening. We’ve talked a lot of about listening in this course already and it’s critical to becoming an effective communicator. As leaders, we must give our full attention, suspend our judgement, and let other people finish their thoughts before asking questions. We need to listen carefully to words (and body language) to avoid conflict and misunderstandings. By actively listening, we will show our staff that we respect and support them, and they’ll feel heard.

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